Technical Support Specialist

薪資範圍:45,000 ~ 90,000 TWD / month

公司名稱: Polymer Systematic Taiwan Limited, Taiwan Branch

Company Introduction

Polymer Capital Management is a market-neutral, multi-manager investment platform focused on Asia. Our goal is to discover and nurture the region's top investment talent by combining established institutional support with extensive local financial market knowledge. We were founded in partnership with PAG, one of the world's largest Asia-focused alternative asset managers, and we have been operational since 2019.

Job Brief

We are looking for a dedicated Technical Support Specialist to provide technical assistance and troubleshooting for various in-house software. The ideal candidate should have a strong technical background, excellent communication skills, and a passion for delivering top-notch support to clients within the financial industry.

  • Provide first-line support to our system users via phone, email, and live chat, addressing inquiries and resolving issues in a timely manner.
  • Diagnose and troubleshoot software, and network issues, following standard procedures.
  • Log and manage support tickets using our internal tracking system, ensuring accurate documentation of issues and resolutions.
  • Identify and escalate complex issues to our engineers or other relevant teams as necessary.
  • Guide our system users through problem-solving processes and provide clear instructions to help them understand and resolve their issues.
  • Contribute to and update the internal knowledge base with troubleshooting steps, FAQs, and best practices.
  • Gather customer feedback and report recurring issues or suggestions to the senior team members to improve our products and services.


Additional Skills (Optional)

  • Experience with ticketing systems and remote support tools.
  • Proficient in additional languages is a plus.
  • Able to do some simple coding is a plus.

Why join us?

You'll work full-time in our centrally located office in the heart of Taipei, alongside a team of highly driven professionals eager to learn and develop their skills. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. With twelve offices across the region, Polymer teams collaborate to tackle meaningful challenges at scale.

  • Proven experience in technical support roles, preferably within the financial industry or hedge funds.
  • Basic understanding of software, and networking concepts.
  • Excellent verbal and written communication skills, with the ability to convey technical information clearly and effectively.
  • Strong analytical and problem-solving skills.
  • A commitment to providing exceptional customer service.
  • Ability to manage multiple tasks and adapt to a fast-paced environment.

公司地址:

Taipei Nanshan Plaza, No. 100 Songren Road, Xinyi District

其他:

Polymer Capital Management is a market-neutral, multi-manager investment platform based in and focused on Asia. Polymer combines established institutional support and deep knowledge of local financial markets with a dedication to discovering and developing the region's best investment talent. Polymer was established in conjunction with PAG, one of the world's largest Asia-focused alternative asset managers, in 2019.We don’t believe in one size fits all. Our investment professionals follow a wide variety of strategies, all supported by our core platform. A diversity of alpha sources and market conditions allows each of them to do what they do best. We take a holistic view on risk. Our guiding principle on risk is to underwrite a diverse set of best-in-class investment processes, and to ensure that managers implement their processes with high fidelity and repeatability.We are committed to ESG. We believe that the implementation of an ESG framework at the core of our investment strategies contribute to positive outcomes for our communities and portfolio companies while generating promising returns. Our main asset is our people. We are looking for talented, motivated people to join our team (strong local talents in Australia, China, Hong Kong, Japan, Korea, Mumbai, Singapore, Taiwan, United Kingdom, United States).-2025-03-04
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