【TW】(Sr.) Solution Manager

薪資範圍:NT$ 840,000 - 1,500,000 (年薪)

QualificationsTechnical Skills Demonstrated progressive experience in Solution Engineering, Solution Management, or a similar customer-facing technical role, with a strong track record of customer advocacy and engagement in post-sales or professional services functions, ideally within the Martech or SaaS industry. Advanced knowledge of software development lifecycle and development pipeline Advanced project management experience & skills. Proficiency in using and supporting Martech tools, CRM systems, and data integration platforms. Strong understanding of API integrations, data pipelines, and troubleshooting tools (e.g., Postman, log analyzers). Experience with web technologies (HTML, CSS, JavaScript) and familiarity with cloud platforms (AWS, Azure) is a plus. Soft Skills Excellent communication and presentation skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders. Fluent English communication and writing skills, enabling effective interaction with international teams and external partners. Proven problem-solving skills and a customer-centric mindset. Strong organizational skills, with the ability to manage multiple customer projects and priorities effectively. Demonstration of operational excellence in analytical thinking, process development and improvement, problem-solving, communication, delegation, and planning Comfortable giving and receiving positive and constructive feedback. 漸強實驗室的主要產品是 SaaS 平台 Messaging Analytics&Automation Cloud (MAAC)，以及 Conversation Analytics and Automation Cloud (CAAC)，為目前業界領先的 MarTech 解決方案。這兩項產品服務的企業客戶，包含數百家不同產業的知名跨國企業。在漸強你所開發的功能會真正影響到人們，在生活中也常常發現自己開發的功能正在被店家所使用。身為漸強工程團隊的一員，你會參與完整的產品開發週期，不只是交付需求，更可以提供你的想法，來影響產品走向，幫助產品成長。團隊成員都樂於分享且對技術非常有熱誠，主動學習追求各種新技術，每週都有工程討論會議，討論與分享技術大小事。我們擁抱非同步溝通，致力減少不必要的會議並尊重工程師的心流時間。自由透明的文化，可以自己安排工作時間，不受限制的假日天數，最重要的是，漸強追求彈性以及高效的工作環境。 Key Responsibilities Pre-Sales & Onboarding Collaborate with the Sales team during the late sales stage to deliver impactful technical pitch presentations and product demonstrations tailored to client needs. Provide technical expertise to address client questions and establish trust during pre-sales discussions. Lead post-contract technical onboarding processes, including requirement gathering, solution design, and implementation planning. Customer Success & Daily Operations Act as the primary technical resource for resolving complex product-related inquiries and troubleshooting issues, ensuring timely and effective solutions for clients. Troubleshoot technical problems related to API integrations, data synchronization, or system configurations. Collaborate with cross-functional teams, including Product and Engineering, to resolve issues efficiently and provider clients' feedback to product team. Proactively identify areas for technical optimization or product enhancement to support client success and satisfaction. Manage and coordinate projects involving external vendors, acting as a liaison to ensure seamless integration, communication, and delivery of solutions. Process Improvement & Thought Leadership Contribute to the development of best practices, knowledge bases, and technical documentation for the Solution Team. Act as a technical advocate for the client internally, ensuring customer needs are reflected in product development roadmaps. Mentor junior Solution Managers, sharing expertise and insights to elevate the overall team performance.

公司地址:

台灣臺北市

其他:

None-2025-01-14

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