Customer Quality Manager (CQPM) (ID: 24003R)
ᴍɪɴɪᴍᴜᴍ ᴊᴏʙ ʀᴇǫᴜɪʀᴇᴍᴇɴᴛs Education：Master’s degree in Engineering or related field preferred. Experience： Minimum 5 years of experience in product failure analysis, product development engineering, or electrical engineering product design. Strong verbal and written communication skills in English. Familiarity with failure analysis tools/methodologies. Good project management and presentation skills. Experience in writing 8D documentation reports. Knowledge and experience in PSDM (problem-solving methodology) a plus. Language Skills: Fluent in English (e.g., TOEIC > 730). Purpose of this Position Ensure critical quality issues are resolved efficiently and the necessary procedures are completed to produce valuable organizational lessons. Monitor product quality performance from development to mass production and drive effective activities to lower the defect return rate. Provide sufficient and statistics data to support timely decision-making. Major Areas of Responsibility Lead cross-functional teams to manage critical quality issues. Complete Moxa's CAPA (Corrective Action and Preventive Action) and FRACAS (Failure Report Analysis and Corrective Action System) framework, process, and system. Own the lessons learned from Moxa quality issues. Provide a quality dashboard to monitor and display the quality levels across products. Act as the representative of VoC (Voice of Customer) to enhance product quality from multiple perspectives.公司地址:
新北市新莊區新北大道四段3號13樓(宏匯廣場)其他:
ʀᴇǫᴜɪʀᴇᴅ ᴄᴏᴍᴘᴇᴛᴇɴᴄɪᴇs Effective Communication Problem Identification and Solving Risk Assessment and Decision-Making Critical Thinking and Analysis -2024-10-01