Application Support Engineer
Responsibilities: - Ensure maximum uptime for multiple production systems - Provide L1/L2 application production support to users for trading, data processing, and IT operations - Provide weekend support in a rotational basis and occasional public holiday support Manage, own and frequently follow-up incidents and requests raised to the team. - Monitor and follow up critical system alerts; perform initial diagnosis and potential fix and escalate to the right teams. - Assume the role of major incident manager upon major incidents, focusing on coordinating efforts, seeking updates from fellow tech teammates and providing timely updates to all stakeholders. - Perform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basis - Work closely with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement /bug fix requirements to multiple engineering teams - Help the team manager to refine and streamline day to day operations via automations - Help the team manager to define work rosters, schedules and other managerial tasks. - Help the team manager to formulate and continuously improve the team’s way of working. - Work to comply with SLA and OLA - Hands-on for incident management, change management and response management and writing RCA reports. - Document knowledge articles and manage the team's knowledge base; share and promote overall knowledge level - Provide support in non-office hours during emergency situations. - Coordinate between product and development teams to ensure effective delivery of supporting services to the end-user - Stay abreast of the latest technology and trends Requirements - Impeccable sense of self-discipline, responsibility and integrity. - A strong interest in working in crypto technology and financial environments. - 2-5 years of experience in application support or application development. More experienced candidates will be offered the role of senior support engineer. - 1-3 years of experience in supporting an exchange / high frequency / low latency trading platforms. - Proficient in spoken and written English language; Chinese language is helpful but not a must. - Very strong team player and ability to proactively manage self and team's work with little supervision; high sense of responsibility and integrity. - Proficient in Database queries / SQLs - Knowledge in shell scripting and basic linux commands. - Good knowledge in formal and practical production support model - Experience with ITSM platforms like Jira, ServiceNow, etc. - Excellent problem solving skill with a keen eye for detail. - Excellent communication and interpersonal skills. - Excellent time management ability and self organised and motivated. - Familiar with agile methodologies - Familiar with operations under Linux environment - Familiar with relational databases concepts Preferred Technical Skills: - Support experience in applications on Linux environment and cloud computing - Good understanding of the ITIL V3/4 framework is highly preferred Understanding of AWS / Kubernetes is a plus - Knowledge of Redis and log queries is a plus Experience in automations / AI would be an advantage - Experience administering multiple monitoring systems such as Datadog, NewRelic, Kubernetes, Grafana and Elastic Cloud - Strong Experience with Cloud Computing, AWS, Microservices Architecture, Unix and Linux Systems - Experience coding in Ruby, Python, Java and/or GoLang would be a plus公司地址:
台北市信義區基隆路1段206號18樓其他:
None-2024-09-17