【TW】(Sr.) Account Growth Manager 客戶成長經理

薪資範圍:NT$ 800,000 - 1,400,000 (年薪)

公司名稱: 漸強實驗室 Crescendo Lab Ltd.

 Requirements Related sales or related customer experience for more 2 years (examples SDR, BDR, sales ops, deal desk, customer service, CSM) Demonstrated progressive experience with B2B software sales Experience with subscription GTM approaches for customer success management and renewals, upsells Effective communicator, strong interpersonal and collaboration skills Motivated, driven and results-oriented Strong negotiation, presentation and closing skills Experienced in driving renewals and upsells with predictability and delivering to targeted gross retention rates Experienced in managing a customer relationship from a similar role (e.g., Customer Success Manager, SDR, BDR) Proven ability to successfully lead renewals and upsells with high gross retention, predictability, and customer experience Demonstrated ability to drive larger, more complex transactions (i.e., contract size, net ARR).  Responsibilities Maximize customer retention rates through effective sales techniques over the phone, video and email while also minimizing customer churn and contraction. Execute the renewal and upsell process to ensure ARR is retained or expanded Understand and align customer’s business needs and goals to generate renewal and upsell quotes Ensure that renewals and upsell are closed on a timely basis Collaborate with Sales and Customer Success Managers on strategy and plans, leveraging customer analytics and metrics Additional customer relationship developing responsibilities Ability to identify opportunity and customer level risk and coordinate the mitigation Provide renewals and upsell coverage on larger, more strategic customers Additional responsibilities in helping design best practices and methodologies for the renewals and upsell organizational

公司地址:

台灣 臺北市

其他:

None-2024-11-19