Tech Support Engineer
薪資範圍:5,000,000 ~ 7,000,000 IDR / month
公司名稱: PT. Alfabeta Solusi Nusantara
We are a pioneering AI Computer Vision company seeking a dedicated and adaptable Tech
Support Engineer to join our team. This role requires a unique blend of technical expertise
and flexibility, as you will be supporting our innovative AI-driven products and services
across varying shifts, including both day and night hours. Your contribution will be vital in
ensuring the continuous and efficient operation of our cutting-edge technologies.
Key Responsibilities:
1. Technical Support: Provide first-level technical support for our AI and computer vision
products, addressing issues related to software, hardware, and network systems.
2. Shift Flexibility: Work dynamically between day and night shifts to ensure 24/7 support
coverage. Your schedule will be planned in advance to maintain a healthy work-life
balance.
3. Issue Resolution: Quickly diagnose and resolve technical problems, escalating
complex issues to relevant teams when necessary.
4. Customer Interaction: Directly communicate with clients and internal teams, providing
clear and effective technical assistance.
5. Maintenance and Monitoring: Perform routine maintenance and monitoring of our
systems to prevent potential issues.
6. Documentation: Accurately document technical issues, resolutions, and feedback for
continuous improvement.
7. Continuous Learning: Stay updated with the latest in AI and computer vision
technologies to provide informed support.
Required Qualifications:
1. Educational Background: Degree or diploma in Computer Science, Information
Technology, or related field.
2. Experience: 1-2 years of experience in technical support, help desk, or a similar role.
Experience in AI or computer vision technology support is a plus.
3. Technical Skills:
Good understanding of computer systems, mobile devices, and other tech
products.
Familiarity with network troubleshooting and basic IT protocols.
Ability to diagnose and resolve basic technical issues.
4. Soft Skills: Strong communication skills, adaptability to varying work hours, and a
customer-focused approach.
5. Language Proficiency: Fluency in English, both spoken and written. Additional
language skills are a plus.
公司地址:
Jl. Biak Raya No. 48 C-E Cideng, Gambir, Jakarta Pusat 10150其他:
ALFABETA is an Indonesian-based Artificial Intelligence company focusing on providing tailored artificial intelligence solutions in computer vision and Internet of Things (IoT).-2025-03-04