Solution Consultant (oncall)

薪資範圍:80,000 ~ 115,000 TWD / month

公司名稱: 台灣世通沃聯科技股份有限公司

• To support and maintain the company’s mission critical business applications.

• Take ownership of incidents and progress through to closure

• Monitor, troubleshoot and resolve production issues or requests. Investigate and resolve incidents by applying fixes within service level agreement. Escalate case to next level for further investigation if unable to resolve on time.

• Perform root cause analysis, provide corrective and preventive solution

• Documenting the troubleshooting and problem resolution steps, testing & results.

• Provide assistance and advice to customers in the effective use of systems and applications

• Must be able to clearly communicate to customers, teammates and management

• Able to propose/recommend on solution to address new business requirement needs. Work with developer to ensure application system is being designed to meet operational needs

• Ensure that any assigned project work is completed on time and meets the required scope

• Provide out of hours on call support

• BSc degree in Software Engineering or IT equivalent

• Minimal 5 years in troubleshooting and analytical skills Programming/Support and debugging exposure in either of COBOL/ RPG/C/C++ or GPL (General Purpose Language) such as Java, Kotlin, Typescript/JavaScript/Dart, Swift, Python

• Experience in WebSphere and basic understanding on REST or SOAP webservices in Java

• Experience in setting API Gateway (Zuul/Kong/AWS API Gateway)

• Knowledge of Elastic Search, Kibana and Fluent bit

• Knowledge of container/DevOps Cloud Native Platform technologies, capabilities, and processes

• Project experience in ADFS integration, Reverse Proxy setup and configuration

• Knowledge of SQL and understanding of relational database structures & DB encryption

• Communicate well both in written and verbal

• Candidates with Payment/Credit Card applications or COBOL400 experience is an advantage

• Willing to adapt to new systems and new platform (AS400/VM Open Source)

• Good analytical skills and ability to work independently

• Ability to work in a team and provide guidance to junior team members.

公司地址:

其他: