外商餐飲科技公司 Onboarding / Support Consultant
公司名稱: JobMenta by Yourator 中高階獵才
Must have 3+ years relevant work experience in IT SaaS company (Hospitality software or the F&B industry experiences will be preferred) Must have experiences as customer support or customer success; preparing implementation and training for new clients, providing ongoing support and assistance during system transition and after going live, resolve technical issues, handling clients inquires Strong ability to build rapport and maintain relationships with clients Experience in conducting training sessions with small to medium group participants Ability to pay attention to details to ensure accuracy Facilitate the onboarding process for new clients and ensuring a smooth transition Manage implementation process, coordinating timelines, resources and deliverables Provide technical guidance, support during the onboarding process including system configurations, integrations and troubleshooting Conduct training sessions for new clients and providing refresher sessions for existing clients Create documentation and user guides when required Build and maintain strong relationships with clients Address client concerns and inquiries promptly, ensuring high levels of customer satisfaction Perform quality checks and testing to validate system functionality and performance Identify opportunities for process improvement and efficiency within the onboarding process Provide feedback to internal teams for product enhancements and service improvements by raising tickets Identify potential risks or issues that may impact project delivery or client satisfaction Maintain records of client interactions, project progress, implementation details & sign off Collaborate effectively with cross-functional teams, including sales, support, and product development Communicate project status updates and escalations to stakeholders in a clear and concise manner Participate in training and professional development activities to enhance skills and knowledge公司地址:
台灣 臺北市其他:
None-2025-03-04