外商餐飲科技公司 Onboarding / Support Consultant
公司名稱: JobMenta by Yourator 中高階獵才
Must have 3+ years relevant work experience in IT SaaS company (Hospitality software or the F&B industry experiences will be preferred)Must have experiences as customer support or customer success; preparing implementation and training for new clients, providing ongoing support and assistance during system transition and after going live, resolve technical issues, handling clients inquiresStrong ability to build rapport and maintain relationships with clientsExperience in conducting training sessions with small to medium group participantsAbility to pay attention to details to ensure accuracyFacilitate the onboarding process for new clients and ensuring a smooth transitionManage implementation process, coordinating timelines, resources and deliverablesProvide technical guidance, support during the onboarding process including system configurations, integrations and troubleshootingConduct training sessions for new clients and providing refresher sessions for existing clientsCreate documentation and user guides when requiredBuild and maintain strong relationships with clientsAddress client concerns and inquiries promptly, ensuring high levels of customer satisfactionPerform quality checks and testing to validate system functionality and performanceIdentify opportunities for process improvement and efficiency within the onboarding processProvide feedback to internal teams for product enhancements and service improvements by raising ticketsIdentify potential risks or issues that may impact project delivery or client satisfactionMaintain records of client interactions, project progress, implementation details & sign offCollaborate effectively with cross-functional teams, including sales, support, and product developmentCommunicate project status updates and escalations to stakeholders in a clear and concise mannerParticipate in training and professional development activities to enhance skills and knowledge公司地址:
台灣 臺北市其他:
None-2025-04-01